Like many large organizations, Cox Communications grapples with two conflicting goals for customer support: improving it while keeping costs down. The need to harmonize these clanging principles led ...

For Tempe resident Jack Mole, dealing with Cox Communications cable service has "been a nightmare." "It's like the Cable Guy meets Groundhog Day," Mole said. Since January, when Cox changed all its ...

Jeff Werner is a software engineer and has been writing this column since 2007. Question: I am a Cox cable customer and thinking of going with rival cable competitor because of the high cost of ...