Forbes contributors publish independent expert analyses and insights. Sherzod Odilov covers organizational transformation and innovation. When your business undergoes a major transformation, whether ...

The healthcare industry in Kenya remains a towering exemplar of the most pathetic customer care service anywhere in the world. [Courtesy] No institution can thrive without a robust customer care ...

Dedication is a word that is thrown around a lot and often used to describe someone who sticks with a task and sees it through, even during times of challenge or despite significant obstacles. When ...

TROY, Mich.: 1 Feb. 2024 — Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the J.D. Power 2024 U.S. Wireless Customer ...

“Team of Experts isn’t just better customer service. It’s an entirely new way of thinking about customers … one that puts your happiness at the center of everything we do,” said Callie Field, EVP of ...

Troy, Mich.: 6 Feb. 2020 — The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the J.D. Power 2020 U.S. Wireless Customer Care ...

Business Stream Customer Services Director Jo Mayes shares insight into the company’s new Customer Care Charter, developed to help meet and exceed their customers’ needs. Did you know with a Digital ...

J.D. Power recently declared Verizon, of all the mobile carriers, provided the best and most reliable coverage. But when consumers have a beef with their wireless provider, it’s usually about customer ...

Paraphrasing the bard: To outsource or not to outsource your customer care operations, that is the question. And unfortunately, the answer is a resounding, “it depends.” Colin Taylor, CEO and Chief ...

Why do we love doing business with certain companies? It’s the same reason we don’t care very much, one way or another about most companies we do business with. And it’s the same reason we don’t like ...