ATLANTA--(BUSINESS WIRE)--Please replace the release with the following corrected version due to multiple revisions. The corrected release reads: DECISIONLINK ...

At Salesforce, we’ve built a business around helping our customers find success. This is based on a simple principle: If we don’t have successful customers, we can’t have a successful business. We’ve ...

Editor’s note: LimeLight is a new feature from WRAL TechWire offering another means of publishing noteworthy news. Be sure to check out more LimeLight worthy news at this link. Janine Sneed, Vice ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

‘We view it as a good thing for customers,’ Boston-based IBM partner Ironside Group’s CEO Tim Kreytak tells CRN in an interview. ‘IBM is a big place. It’s a way to have a concierge and a way to get to ...

Customer success platforms (CSPs), or software designed to help business-to-business companies manage and monitor their customer success efforts, are increasingly in demand. According to a Research ...

If there’s one thing everyone can agree on, it’s that the customer rules. It’s not enough to be customer-focused or customer-centric. You have to be customer-obsessed. So you would think that out of ...

Cisco’s new platform will give channel partners more visibility and tools to track customer success, a process that has been a heavy lift for some solution providers, Cisco partners tells CRN. Cisco ...

Editor’s note: Janine Sneed is the Global Vice President of IBM Customer Success. Current job openings are posted online. RESEARCH TRIANGLE PARK – Unlike Software Sales and Services, Customer Success ...

The latest trends in software development from the Computer Weekly Application Developer Network. Customer engagement software company Freshworks Inc. has used its Refresh 19 conference and exhibition ...