Hawai’i visitors to Japan revel in hotels, department stores and restaurants staffed by employees who aim to please. The visitors return to the Islands with wondrous “only in Japan” stories. But ...
In June of 2025, I addressed the Eighth National Customer Experience Forum in Tokyo, sponsored by Salesforce Japan, NTT Marketing Act ProCX, TechMatrix, Genesys, TransCosmos and Toyo Keizai. Over 800 ...
TOKYO: 4 September 2025 — Two trends are creating major concerns in customer satisfaction with after-sales vehicle service in Japan. Overall satisfaction has declined 2 points from 2024, to 723 (on a ...
TOKYO: 26 Aug. 2021 — To maintain and increase customer satisfaction, it is important for auto dealers to provide them with detailed suggestions or advice at the time of receiving or returning their ...
Dealing with irate customers can be extremely stressful for call centre workers but Japan’s SoftBank Corp thinks it has a solution: artificial intelligence-enabled software that softens the tone of ...
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