A new programme has been launched to give practical advice and support to all staff in the NHS on improving working relationships, dealing with difficult situations and handling complaints. Concise ...

Simon Grime, of Wilmington Healthcare, explains how pharma can navigate the new integrated care landscape using an intelligence-led approach The NHS’ bid to deliver fully integrated health and social ...

Getting staffing levels right is part and parcel of ensuring patients get the best “customer care”, according to an independent review of the way the Welsh NHS handles complaints. Subscribe today to ...

Oli Hudson, content director at Wilmington Healthcare, explores how the coronavirus pandemic is changing pharma’s relationship with the NHS COVID-19 has redefined the rules of NHS customer engagement ...

A hitherto restricted report commissioned by Labour back in 2000 has revealed how Virgin overstepped their remit – advice on improving customer service in the NHS - by promoting an increase in the use ...