Salesforce has launched an Agentforce Sales app for ChatGPT, letting sales reps access and update CRM data through simple ...

Even though Salesforce is investing heavily in agentic AI, executives recognize the limitations of the technology. The large language models that power the technology can’t achieve 100% accuracy, ...

Salesforce Inc. is going all-in on artificial intelligence agents with this week’s announcement of Agentforce 360, an enterprise-wide platform that infuses agents into nearly every application the ...

Salesforce has spent a quarter century turning its name into shorthand for cloud software, yet its chief executive is now ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

Data 360 (formerly Data Cloud), which helps customers unify their data into a single source, has been another growth driver.

SAN FRANCISCO — As the Trump administration shrinks the federal workforce, the private sector is developing artificial intelligence that could fill in gaps — specifically, agentic AI, technology that ...

Salesforce, the global enterprise software giant, hosted Salesforce Innovation Day Taipei on November 13, unveiling its latest agent-based AI platform, Agentforce 360, designed to help companies ...