At first glance, creating an army of satisfied customers seems an obvious way to build a business. But as a leading computer software company has learned to its surprise, satisfied customers aren't ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. “The customer is always right” is a motto dating back ...

Satisfied customers fit the bill to complete the transaction, but good business is about more than just meeting expectations. It’s about going beyond them, by ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Bobby Marhamat ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. Customer service and customer satisfaction are at the ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.

Happy customers are business gold, and surveying satisfaction levels is where the treasure hunt begins. But how do you survey customers to maximum effect? Sean Ashcroft reports As the Rolling Stones ...

TROY, Mich.: 22 Aug. 2023 — Despite steadily rising interest rates and strained business conditions, U.S. small businesses are increasingly satisfied with the products and services they are receiving ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. (NEXSTAR) — These days, flying the skies can ...

Business leaders in retail or hospitality know creating great in-location experiences is key to building ongoing customer relationships. Part of this involves delivering enthusiastic, positive and ...

For the first time, certain fiber and non-fiber internet providers are tied in customer satisfaction. Here's what the latest ACSI numbers have to say. Trisha Jandoc was an associate writer at CNET ...