Business Wire

Verint Customer Engagement Platform Named Leader in Inaugural Opus Conversational Cloud Intelliview Report

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ®, today announced that Verint Intelligent Virtual Assistant™ (IVA) has received top scores and is a leader in ...
Finextra

Friends Provident deploys Verint Systems customer knowledge tool

Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and enterprise business intelligence, today ...
Business Wire

For the Third Consecutive Year, Verint AI and Analytics Solutions Receive Perfect Customer Satisfaction Scores in New Interaction Analytics Report

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ™, today announced its artificial intelligence (AI) and analytics solutions achieved perfect scores in all 24 ...
Diginomica

Verint's next generation Contact-Center-as-a-Service - three major changes

Verint is betting on a vision of next-generation Contact-Center-as-a-Service (CCaaS) that focuses on bots to lower the cost of interactions, increase agent efficiency, and deliver better customer ...
Destination CRM

Verint Speakers Urge Automation to Close the Customer Engagement Gap

Contact centers need to rely on automation to close what Verint calls the customer engagement gap, Heather Richards, vice president of go-to-market for digital-first engagement at Verint, told a press ...