Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More SAN FRANCISCO (By Joseph Menn, Reuters) – Yahoo Inc last year secretly ...

You want to know something, like a phone number, so what do you do? Call mom? Phone a friend? Look in the phonebo…um, Google it? Search engines are convenient and easy. Sometimes too easy. Recently, ...

The Yahoo Search Blog discusses improvements in consumer satisfaction scores for Yahoo Search, according to the most recent Keynote Customer Experience Rankings of search engines. According to Keynote ...

(TNS) — SUNNYVALE — In a stinging rebuke, Yahoo slashed more than $12 million from CEO Marissa Mayer’s compensation package as it took the first steps Wednesday to assign responsibility for the ...

Yahoo announced Wednesday that hackers stole data from more than one billion customer accounts. In a statement, Yahoo’s Chief Information Security Officer Bob Lord said that “an unauthorized third ...

The Yahoo deal's supposed to be the next big step in Verizon's transformation, but it's on hold as both companies assess the impact of Yahoo's data breaches. Roger Cheng Former Executive Editor / Head ...

Good news for Yahoo: a new survey finds that customers are more satisfied with Yahoo than the other search engines and portals. According to the University of Michigan's American Customer Satisfaction ...

Yahoo assured its users that "most" services were back online on Thursday morning after the provider's email and other services went down for roughly six hours. "You may not be able to access some of ...

On the Yahoo hack, this much we do know: On September 22, Yahoo admitted that some 500 million accounts had been stolen by hackers, including encrypted passwords, names, phone numbers, e-mails, but ...

In the last few years contact centres have profoundly transformed, steadily yielding to the broader concept of 'customer experience'. Contact centres are converting from only having live agents to ...

For the first time, Yahoo Inc. has replaced Google Inc. as the No. 1 portal of choice, according to a customer satisfaction survey released today. Yahoo’s score is up 4% to 79 on the 100-point scale ...