How to Deal With Angry Customers – 8 Tips and Examples
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How to Deal With Angry Customers – 8 Tips and Examples
Customers get angry for many reasons, like when they’re facing unexpected costs or when their product breaks within a week. If you’re working in customer service, you’ll probably cross paths with an angry customer at some point in your career. But if you’re not prepared for this situation, it can be costly in several ways. Dealing with ...
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HE WAS ACCUSED OF BEING A FAKE VETERAN AT THE BANK — UNTIL AN ANGRY GENERAL SHOWED UP. On that quiet Tuesday morning, he stepped into Summit Ridge National Bank to withdraw a few hundred dollars from an old account. Steady, calm, hat in hand—a black cap reading Korea/Vietnam veteran. In his pocket: VA card, discharge papers, and a brass challenge coin. He stood in line patiently. At the counter, the young teller paused at his ID, flagged manager Caden. With a smirk, Caden questioned the document
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